Refund and Returns Policy

Exchange Policy

If you wish to exchange an item, please follow the guidelines below:

• The item must be in its original condition, unused, and in its original packaging.

• Contact us at info@eziora.com to initiate the exchange process.

• Once your exchange request is reviewed and approved, we will provide instructions on how to return the item.

• After receiving and inspecting the returned item, we will process your exchange and ship the replacement product as soon as possible.

Please note that exchanges are subject to product availability. If the requested item is unavailable, we will offer an alternative option or process a refund.

Return Policy

If you would like to return a product for a refund, please follow these steps:

• The item must be unused, undamaged, and returned in its original packaging.

• Contact us at info@eziora.com to begin the return process.

• Once your return request is approved, we will provide instructions for returning the product.

• After receiving and inspecting the returned item, we will notify you of the approval status.

• If approved, refunds will be processed within 7–10 business days via the original payment method.

Please note that certain items may not be eligible for return, including clearance items, customized products, or personal care items.

If you have any questions regarding our return or exchange policy, feel free to contact us at info@eziora.com. Our team is always here to assist you.